Refund requests at 11pm.
You're trying to log off. There's still a queue. You answer it because you have to. Tomorrow it's the same.
Customer support, handled by humans
Customer support, answered by humans.
A dedicated account manager handles every ticket, in your brand voice, by your rules. Across email, Instagram, WhatsApp, and the help desk you already use.
Live across 6 channelsNo contractsLive in ~7 days
Hours back, every monthAverage client
80+hrs / mo
That's 20+ hours a weekyou're not spending in your inbox. Two full work weeks of your life, every month, returned.
Sarah
@sarahmade
Hey! Color isn't quite right. Can I exchange for the dune one?
Hi Sarah! Totally. Prepaid label just hit your email. Dune ships today so they cross in the mail. 🌿
omg amazing, thank you!!
Handled by your TicketFlow agent
Starts at
No setup fees.
$499/mo
No contracts.No setup fees.
The problem
You didn't start a brand to babysit an inbox.
"Where's my order?" on three channels.
Same question, three inboxes. You answer it three times. Multiply by a hundred customers a week.
DMs piling up while you're shipping.
You're packing orders. The Instagram notification badge keeps climbing. Some of them are sales you're losing.
What you get
An actual support team. Without the headcount.
A dedicated account manager, not a chatbot, not a faceless BPO. Someone who handles support the way you would, if you had the time.
Humans, not bots.
Every reply is written by a real person who knows your brand. No autoresponders pretending.
Your brand voice.
We learn how you sound. What you say, what you'd never say. Then we write like you.
Every channel.
Email, Instagram, WhatsApp, Gorgias, Help Scout, Zendesk, Front. Wherever your customers are.
Your rules, your call.
Set what we handle, what we escalate, how we sound. Change anything anytime.
Mon to Fri, 9 to 5.
Normal business hours, Monday through Friday. Your account manager works through the queue and clears as much as they can.
AI-assisted. Human-led.
AI keeps our humans fast and our pricing fair. But the reply your customer reads is from a real person.
The outcome
Get two full work weeks back. Every month.
Our average client gets 20+ hours a week back to building their brand. By month's end that's 80+ hours you're not spending in your inbox. Real time. Real life.
Hours back, every month
80+
That's the average our clients tell us they get back. Twenty hours a week. Eighty hours a month. Two full work weeks of your life, returned.
20+
hours back, every week
Average across our clients
100%
human-written replies
Every word, by a real person
6+
channels covered
Email, IG, WhatsApp, help desk
See it in action
Every reply, in your voice.
We learn your brand in onboarding. Your tone, your phrases, your products. Then we sound like you, every time.
Priya
+1 (415) ···
Is the linen set restocking soon?
Hey Priya! Yes, next Tuesday. Want me to text the second it drops?
yes please 🙏
Handled by your TicketFlow agent
The solution
Your inbox, handled.
A real, dedicated account manager handles tickets the way you would, if you had the time. Following your rules. Escalating only what matters.
Today's queue
Handled by your account manager
- SKhandled
Sarah K.· Instagram
Order swap to dune color
- MRhandled
Marcus R.· Email
Shipping update request
- PNhandled
Priya N.· WhatsApp
Restock notification
- JLescalated
Jamie L.· Gorgias
Refund: damaged item
- TWhandled
Tom W.· Instagram
Size question on the linen set
How it works
From overwhelmed to handled.
- 01
Discovery call
Thirty minutes. We learn your brand, your products, and what's been driving you crazy.
- 02
Onboarding
We build your brand voice doc, your escalation rules, and your FAQ. You approve everything before we go live.
- 03
We plug in
Your store, your inboxes, your help desk. We connect to whatever you already use, then introduce ourselves to your customers as part of the team.
- 04
Tickets get handled.
Your queue clears. Your weekends come back. We loop you in only when we need to.
Where we plug in
Connects to everything you already use.
No new tool to learn. No platform to migrate to. We work inside the inbox, help desk, and store you're already running.
We loop you in via Slack, WhatsApp, Telegram, SMS, or plain old email. Wherever you already are.
In their words
Founders who got their weekends back.
We went from drowning in DMs to having an actual life. Our customers are happier and we're shipping product again.
Sarah K.
Founder, modern home goods brand
It feels like having a head of CX without the cost or the management. Replies sound exactly like us. Most of our customers don't realize it isn't me.
Daniel R.
Founder, premium menswear
I spent six months trying to hire someone for this and gave up. TicketFlow was running in our inbox in under a week.
Maya L.
Founder, skincare brand
Pricing
Simple, per-ticket pricing. No contracts.
Plans start at $499/month for 150 tickets. Drag the slider on the pricing page to see exactly what you'd pay.
Starter
$499
/month
150 tickets / month
Basic
$999
/month
350 tickets / month
Plus
Popular$1,499
/month
600 tickets / month
Pro
$1,999
/month
1,000 tickets / month
Questions
Answers to the things founders ask first.
What hours do you work?
We work normal 9-5 business hours, Monday through Friday. Your account manager handles as many tickets as they can within that window. Anything that lands outside business hours gets picked up first thing the next business day.
What if a ticket is outside the rules I set?
We escalate it to you through whichever channel you want: Slack, WhatsApp, email, Telegram. You make the call, we send the reply. The longer we work together, the more we learn what you want handled directly.
Do you work with my help desk tool?
Yes. Gorgias, Help Scout, Zendesk, Front, Re:amaze, plain email. We plug into whatever you already use. If you don't have one, we'll recommend what fits.
How do you learn my brand voice?
Onboarding starts with a brand voice doc you fill out (or we draft it from your site and past replies). Your account manager reviews live replies for the first two weeks, and we run a brand-voice check-in every quarter.
Is this AI or humans?
Humans, always. AI helps your account manager move faster behind the scenes (drafting, classifying, pulling up order info), but every customer-facing reply is written and sent by a real person.
What if I outgrow my plan?
Move up anytime, no contract penalty. We track your usage in real time and tell you before you hit your ticket cap so there are no surprise overage charges.
Ready when you are
From inbox chaos to handled.
Thirty-minute call. No pressure. We'll show you exactly how it would work for your brand, and what it would cost.
Most brands are live within a week of the call.